We find the protection of your privacy extremely important. We want to inform, respect and give you as much information as possible about what happens to your personal data. Below is information about what information we collect, why we do it, how long we store it, what your privacy rights are and how you can exercise them.
We process the personal data you give us, as a customer or as a customer for an end user (see 2C). This can be done by telephone, in writing, electronically (eg email, via a Quintessence app) or orally.
We assign your personal data for the use of our products and services. In addition, our systems also record personal data generated during your use of our products and services (for example, questionnaire in which your studies are assessed, personal development plan formulated), including use by end users.
As a sponsor of events and training courses we obtain participants lists with personal details of those present.
We distinguish different types of personal data in our systems, which can be combined: • User data: we distinguish the personal data that you can identify as a user of our products and services (for example your name), the personal data that allow us to contact you (for example your address, your e-mail address and your telephone number). personal details that indicate your personal characteristics (for example your age and your gender). • Data about your use: the data we receive when you use our products and services. For example: how to use our newsletters or websites. As the law states, we do not process sensitive data such as data about your racial or ethnic origin, political opinions, sexual preferences and health.
Through various channels, such as competitions, promotions / promotions, our websites / apps and via the participant lists of events and training, we can collect personal data about persons who are not (yet) a customer of Quintessence with the intention to offer these people the most relevant offer. doing the Quintessence products and services. We hereby guarantee your right to information and, as far as applicable, together with your possible legally required consent, force us to contract the third parties who collect your data (for us) in this context.
We process personal data for various purposes, whereby we only process the data that are necessary to achieve the intended purpose. We use personal data when this is necessary: • in the context of the preparation, execution or termination of our contract; • to comply with the legal or regulatory provisions to which we are subject; • for the defense of our legitimate interests, in which case we always aim for a balance between that interest and respecting your privacy. If the processing of your personal data is not necessary for one of these three reasons, we will always request your permission to process your personal data.
We collect personal data for the following specific purposes: • To handle an application for our products and services. If you visit our website to gather information and / or request information about our products and services or if you sign up for our newsletter, for example, we need your address details. All information we receive about you during this pre-contractual phase is only used to provide you with the requested information in the way you want. Even if you ultimately decide to become a customer at Quintessence, we will ask you for the management of our contractual relationship a number of personal details such as your name, address, telephone number & e-mail address. • To continue to improve our products and services. We can process the data about your use to evaluate and improve our offer. This allows us to tailor our products and services even better to you. • To inform you about (new) products and services from us. We may use your data to offer you (in writing, by telephone or electronically) new products, services or special promotions that we think are of interest to you. It is also possible that we approach you when you are no longer a customer at Quintessence, up to 2 years after the end of our relationship. • To monitor our performance. We can use your data and profile to evaluate our products and services. We do this on the basis of feedback from customers about our services (eg via online evaluation). • To comply with our legal obligations. In many cases we are legally obliged to keep certain personal information about you and / or to communicate it to government agencies. In the context of a police or judicial investigation, we can be obliged to communicate certain information to the necessary authorities in a confidential manner. • To keep track of studies, tests and statistics for, among other things, trend analysis, normative groups. We can use your anonymous, aggregated data to, for example, keep our simulations and norm populations contemporary.
Quintessence does not take automatic decision-making.
Quintessence does not process personal data outside the European Union.
We use anonymous, aggregated data for commercial purposes and internal / external reporting. These data can never be returned to a specific natural person.
How do I exercise my privacy rights? By phone, in writing or by mail. In order to exercise your right of access and to prevent any unauthorized disclosure of your personal data, we must verify your identity. In case of doubt or ambiguity, we will first ask you for additional information (preferably a copy of the front of your identity card). Are there costs attached? You can exercise your privacy rights free of charge, unless your request is manifestly unfounded or excessive, in particular because of the repetitive nature. In such a case we have - in accordance with the privacy legislation - the right and the choice to (i) charge you a reasonable fee (taking into account the administrative costs to provide the requested information or communication and with the costs that accompanied by taking the requested measures), or (ii) refusing to comply with your request. In which format do I receive an answer? If you submit your request electronically, the information will be provided electronically if possible, unless you request otherwise. In any case, we provide you with a concise, transparent, understandable and easily accessible answer. When will I receive an answer? We will respond to your request as soon as possible, and in any case within one month of receipt of your request. Depending on the complexity of the requests and the number of requests, this period may be extended by two months if necessary. In case of an extension of the term, we will notify you within one month of receiving the request. What if Quintessence does not respond to my request? We will always inform you in our reply about the possibility to file a complaint with a supervisory authority and to lodge an appeal with the court.
We may not store personal data for longer than is necessary to realize the purpose for which we collect it. The storage period can therefore differ per purpose and can sometimes be very short. Sometimes the period can also be longer, for example to meet our legal obligations (to meet our accounting and tax obligations). These archived data are, of course, only accessible to a limited extent. After the applicable storage period (s) have expired, personal data will be deleted or anonymized. Certain data of former customers can be used for a period of 2 years after termination of the contract to recognize the former customer and to keep informed of new products and promotions of Quintessence, unless the customer indicates this in accordance with the described procedure. to agree (see point 7 opt-out).
If you visit our websites and use our apps, we will process the following personal data from you: • Your IP address, the type and language of your browser, the software, the type and brand of equipment you use while connecting to our websites and apps, the time of your website visit or app use and the web address from which you our website reached, the pages you view, the links (links) you click on and the other actions you take on our websites and apps. We do this by means of cookies or via Google Analytics. • On some Quintessence websites and apps we ask for additional personal information, such as your e-mail address, name, address or a telephone number. • When you log into a Quintessence application, we ask for a username and password. Good to know is also that your log-in session in the case of our Quintessence Q-Portal will remain active for 20 minutes during logout. The personal data we collect through our websites and apps are used for the following purposes: • To be able to deliver our (web) services to you (for example, placing online orders). • To compile statistics and carry out analyzes, with the aim of improving the quality of our websites and our services. For example, if we know that a lot of website users call the customer service in spite of a 'contact form' on the site, we learn from them and we can improve our online services. • To approach you with offers and information about other Quintessence products or services.
For complaints regarding the processing of your personal data by Quintessence, you can contact the Data Protection Authority, Drukpersstraat 35, 1000 Brussels / +32 (0) 2 274 48 00 / firstname.lastname@example.org / www.privacycommission.be.